You will receive your invoice within 2 working days from receipt of your order. Simply pay via Bank Transfer using the details on the invoice. Once this has been received we will start creating your items. If you have not received your invoice by this time, be sure to email us at info@buttymolecrafts.co.uk, and we will contact you.

As all items are handmade, please allow 7 - 10 days for delivery. Wedding Hangers may take longer depending on the amount of personalisation embroidery required. We will keep you informed along the way should there be a delay.

Whilst we really hope you will be happy, there may be an occasion where the product/s does not meet your expectation. If so, please return the item/s unused and in the original packaging and upon receipt, we will refund you. 

All items will have washing instructions (if applicable) and care instruction regarding products being used near naked flames, hot surfaces etc. Please always keep safety first in mind. Please remember that unless stated all items on the website are not toys and must not be used as such.

Please send your query using the Contact page and we will endeavour to contact you within 48-hours.